FAQ (Frequently Asked Questions)

 

Q: Does the app need to be running in the background for searching to work?
A: No, you can completely kill the app and our servers will still monitor eBay for new items matching your Search Alerts and you will receive a push notification when new items are found.

Q: Can I modify my search alert after I make it?
A: Yes, you can modify it as many times as you want before it expires.

Q: What does the "Automatic" sorting option do?
A: Automatic sorting tries to give you the lowest available price for the item you're looking for by essentially combining two searches: "Sort auctions by ending soonest" with "Sort BIN by newly listed."

Q: What are "unlimited" subscriptions?
A: An unlimited subscription will let you add as many Search Alerts as you want for that time period. For example, if you purchase the 1yr option, you can add 15 different Search Alerts any time within that year, which will all expire 365 days after the purchase. The lifetime subscription never expires, giving you unlimited use of the app.

Q: Why does the "Search Title and Description" option give me bad results sometimes?
A: Some sellers unfortunately put "invisible" HTML tags in their listings to try and grab more search traffic. These tags are usually not visible on the listing description page, but still found by eBay's search algorithm. The best way around this tactic is to narrow your search results using other criteria (such as price, condition, seller rating, category, etc.) or remove the "Title and Description" option.

Q: I'm getting too many results and notifications. How do I fix that?
A: Start by narrowing your specific search criteria, such as price, category, seller rating, etc. Then, hone your search keywords using exclusions and "or" logic. Tap the 'i' icon next to the Keywords field for tips and examples.

Q: How do I delete a Search Alert?
A: Swipe left on the Search Alert in the main screen, then choose the "Delete" option. Please know that you will need to purchase a new Search Alert if you add one, so if you just need to modify an existing one, simply edit it.

Q: Can I pause all my notifications?
A: Yes, go into Settings and then enable "Pause all notifications."

Q: I don't see Shipping cost estimates. Why?
A: Make sure you have a postal code set. Go into Settings and fill in the postal code for shipping costs.

Q: Why does my item only show up when I select the "Any" condition but not others?
A: Some categories, such as some Antiques and Collectibles, don't support categories. Specifying a condition other than "Any" will filter some items out from these categories.